Smart Telecom - What can I say

March 2nd, 2007

Man it’s really annoying me now. Got a call from a girl in Smart around 2 weeks ago. Yahoo! She read back exactly what I had told ComReg. I asked her to read back to me what I had said to them originally and guess what her system was down! Talked to her once after that again a few days later and asked her the same question. And again the system was down. What a coincidence.

Anyway I asked her if the order to cease the line was put through yet. She said no. I asked why and she said “Sorry we made a mistake”. Sigh! “Ok” I said “We’ll can we cancel it now so please”. She said no problem I’ll ring you Monday to confirm the cease order has been put through.

So anyway here I am two weeks later and guess what nothing. I still have no broadband.

Anyway I am getting very close to going down the legal route now just for the sake of it. But like I mentioned before it looks like I will lose money on that even if I win. Haven’t had a chance to check out the on-line route yet but might do it next week.

Why hold off are you saying, well my phone line is dead so I rang Eircom yesterday and ordered the line. Fingers crossed it’ll go through. If they get back to me with a Smart related problem I am going to go the legal route. But here’s hoping that doesn’t happen.

I have no hope of getting my money back or getting anything in reparations from Smart, right now all I want is my broadband back.

Telecoms regulation and consumer rights in this country suck! Looking forward to the politicians coming around so I can ask them their opinion on it but in fairness what do they care. It’s not really an election issue.

Entry Filed under: notSmart